Returns & Exchanges

Due to the perishable nature of our snacks, we do not accept returns on food items, but we are committed to making it right if your order is damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Inspect Your Haul

  Examine your Rap Snacks delivery immediately upon arrival to ensure all bags are sealed and the contents are in perfect condition.

• 2.
  Capture the Evidence

  If you receive damaged goods or the wrong flavor profile, take clear photos of the packaging and the shipping label for our review.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your issue to start the resolution process.

• 4.
  Get Your Refresh

  Once your claim is approved, we will ship out a fresh replacement or issue a digital credit to your account within 3-5 business days.